There’s not much to say about this year that hasn’t already been said and felt by us all. It was an off year — for me, setup to be monumental with our marriage and celebrating that of other close friends. This was obliterated of course, yet this year was still…

It’s always a treat to look back on a year of reading. I remember books from this year that changed me (Book of Joy), those I totally forgot (sorry Why Not Me? that I only finished two weeks ago). Those that feel like they became a part of me (The…

ERP System selection is a daunting, involved process. You’re seeking to implement a tool that will drastically impact the standard operations of your business. It’s difficult to navigate the initial conversations with suppliers to see if a solution is a fit for you because most of them are focused on…

In this final part of the series, we consider the importance of continued ed. This is where you become an elevated professional. You understand what it takes to maintain a system and you formalize that knowledge with certifications. You seek out opportunities to do more with what you have, and…

By this point in your Accidental Admin journey, you likely already implemented the software and provided basic user training. You’ve also learned the best channels for support and started to resolve issues independently. …

So you’ve met kickoff day and you’re to the races with your new software. The end users are trained and working in the system, now what? (Click here for Part 1 of this series) I hope you laughed at that and thought, “Now what?! What do you mean now what…

I’ve done multiple CRM implementation projects that I didn’t ask for, and I’m doing another one now. Decision-makers from above decided it’d be good to start using a CRM system and picked me to make it happen. …

When I arrived at the airport and headed north towards campus, I immediately see the beckoning blue lights of the Salesforce Tower. It calls us hoooommeee! (I had fun joking about that all week as it is literally the tallest tower in San Francisco right now.) You can look up…

Prepping for your Salesforce Certified Administrator exam? I’ve been there; and I remember the wary feelings of wondering if I was doing enough to study or if I was focused on the right things. I reasoned that as an accidental admin, I wanted a certification to vouch for the years…